Cannabis related products:

The Green Hex offers a 48 hour return policy on items which have remained unopened, with seal intact & includes all original packaging. Your receipt must be provided along with the items you wish to return.
If you would like to discuss a cannabis product that did not meet your expectations, please email us, and a manager will be glad to discuss the situation with you! Please email us at or call us at (905) 216-1012
Sale & clearance products are final sale and may not be returned.

Non-Cannabis Products:

All accessories are final sale.
Electronic products (vaporizers/batteries) may be returned if unused and in original packaging, or for factory defects. A receipt and original packaging must be provided to perform a return.
Factory defective hardware will be inspected by one of our team members, who will assist you with your next steps/resolve the issue for you!
Please email us with your questions at